Privacy Policy

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Privacy Policy
Last Updated: April 21, 2026
Mvs technical committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We only collect information necessary to provide our automotive services. This includes:
• Personal Identity & Contact Data: Name, address, email address, and phone number.
• Vehicle Data: Vehicle registration number (VRM), Vehicle Identification Number (VIN), mileage, and diagnostic/fault data.
• Financial Data: Payment details and transaction history linked to your orders.
2. How and Why We Use Your Information (Legal Bases)
Under UK data protection law, we only use your data when we have a valid legal reason to do so:
• To Perform Our Contract With You: To diagnose, service, repair, or value your vehicle, process orders, and communicate regarding your inquiries.
• To Comply with Legal Obligations: To maintain financial, invoicing, and tax records for HMRC.
• Based on Your Consent:  If you have explicitly signed up to receive our newsletter, we will use your email address to send you occasional updates. You can withdraw this consent and unsubscribe at any exact moment using the link inside the email.
3. Data Storage, Location, and Security
We take data security seriously and minimize where your data travels:
• Localized, Encrypted Control: Your data is held securely within our private, in-house system. Data syncs only between our direct, authorized, and fully encrypted devices to ensure it remains under our direct control.
• Data Retention: We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (typically 7 years for financial records).
4. Who We Share Your Data With
We do not sell, rent, or lease our customer data. We only share your information with trusted third parties necessary to run our business and deliver your services:
• Our Banking Provider: We use our secure bank account invoicing software to generate, manage, and record your invoices.
• Automotive Partners & Suppliers: Parts suppliers or technical lookup databases (where entering a vehicle registration or VIN is required to source correct parts).
• Delivery & Logistics: Trusted courier partners if parts, documents, or keys need to be shipped to you.
• Legal Requirements: Authorities like HMRC, the DVSA, or law enforcement if we are legally compelled to do so.
5. Your Legal Rights
Under UK law, you have significant rights regarding your data. You can ask us to:
• Provide a copy of the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Delete your personal data (where we no longer have a legal obligation to keep it).
• Restrict or object to our processing of your data.
To exercise any of these rights, please contact us using the details below. If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
6. Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
• Business Name: Mvs Technical
• Email Address: Info@mvs-technical.co.uk